30 Day Return Policy
Any item (other than as noted below) purchased from the Gand Music and Sound website may be returned, within 30 days of the shipment date, for a full refund of the purchase price, or for exchange or credit.
The following items may not be returned
- Consumable items such as (but not limited to) strings, picks, drum sticks, drum heads, phono cartridges and replacement speakers.
- Any item that is worn on the body or is blown into, such as (but not limited to) earplugs, wind and brass instruments, or harmonicas
- Computer software, items that can be copied and copyrighted material such as (but not limited to) books, videos and CD's
- Items specially ordered for you that we do not normally carry
Other Things You Need to Know about Returns
Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Returned items that do not arrive in the condition described above are subject to a $25 repackaging charge, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional restocking charges based on how much we need to mark down the unit to make it sellable. Your returned unit must contain a copy of your original sales receipt and information about why you are returning the item.
How Refunds are Processed
Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded with a check, after sufficient time has passed for your original check to completely clear through the banking system.
Prices and Specifications are Subject to Change
Gand Music and Sound strives for accuracy in the information and pricing we present. However, we are not responsible for typographical errors, incorrect specifications furnished by manufacturers, or for price changes. Prices are subject to change without notice.
U.S. Sales Only
Items shown on this web site are only available for shipment in the United States, or to Puerto Rico, U.S. Military addresses and locations with a US Postal Service Zip Code (U.S. protectorates.)
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